 | | | | |  | |  | | | | 2015 survey reconfirmed high customer loyalty | | | A total of more than 6000 Danfoss Drives customers (about 3400 Danfoss Power Electronics and about 2800 Vacon customers) recently completed our 2015 Customer Loyalty and Improvement survey. The survey provided us with valuable feedback of where we are performing well and where we need to improve our performance. As the survey was sent to both Danfoss and Vacon customers, the questions were slightly modified depending on the recipient: in the survey sent to Vacon customers, the term Danfoss VLT Drives was replaced by VACON® AC drives. The survey included only two questions:
• On a scale of 1-10, how likely is it that you would recommend Danfoss VLT Drives to customers or colleagues?
• If you could get us to do just one thing, which would improve your recommendation of Danfoss VLT Drives, what would you have us do?
The survey showed a continued high level of loyalty. Improvement recommendations include a good number of ideas/recommendations for additional features on the products, which are now being considered by the product management teams for future products. The share of comments related to delivery has decreased in the recent years, showing that our initiatives in the past years have had an impact. Neutral or low scores are brought to the attention of the management, and most cases are followed-up individually to clarify the specific issues with the respondents. Each region has chosen regional key actions based on the feedback and factories are utilizing the input from a global point of view.
Thank you all who participated in the survey, and a special thank you to the ones who also completed the branding survey after the two loyalty questions.
| | | | | | | | > Read more on Danfoss Drives |  | | | | Networking at Danish-Polish Maritime Business Forum | | | A Danish-Polish Maritime Business Forum was organized during the BALTEXPO 2015 International Maritime Exhibition in Gdańsk, Poland on 7 - 9 September 2015. “This was a forum for developing business relationships between Danish and Polish marine industries, with focus on sustainable shipbuilding and shipping. Danfoss Drives offer energy-efficient drives solutions to both new ships as well as to retrofitting projects, so this was an excellent opportunity for us to network,” explains Helge Vandel Jensen, Business Development Manager, Marine & Offshore, Danfoss Drives, who was invited to give a presentation at the forum.
Scandinavian and Baltic know-how in the marine technology is highly appreciated in Poland. “Although Poland has strong traditions in ship building, the aim of the Polish marine industry is to further develop cooperation and relationships with the Baltic and Scandinavian marine cluster, which is known for innovative technologies and regarded to be in the forefront of the industry,” say Wojciech Kubak and Rafal Rutkowski, representing Danfoss Drives Poland team at the forum.
The trend in shipbuilding is that ships to be built will be equipped with AC drives technology to an ever increasing extent. “Now that we have also VACON® products and technology in the Danfoss Drives portfolio, we have extended possibilities to serve customers and a wide range of applications in the marine segment. We are able to supply drives with a power range up to 5 - 6 MW, and technology to improve energy-efficiency and reduce fuel consumption, environmental impact, noise and vibrations,” says Helge Vandel Jensen. “You are welcome to meet us at Europort exhibition in Rotterdam, Holland, on 3 - 6 November to hear more about our extended offering to the marine segment” Helge Vandel Jensen concludes.
Caption: After the business forum, the representatives of Remontowa ship repair yard invited Danfoss Drives representatives to visit their site in Gdańsk. | | | | | | | | > Read more on our marine site |  | | | | Improving process control at the new Södra Cell pulp mill in Sweden | | | | Process optimization is a key issue in the pulp industry. In Sweden, Danfoss Drives continues its contribution to the industry, delivering AC drives totaling 18 MW power capacity to the Södra Cell pulp mill in Värö located 60 km south of Gothenburg. This is one of the first major contracts signed by Danfoss Drives in Sweden after the merger of Danfoss and Vacon. | | | | | | | | > Read more |  | | | | Get the basics right – Motor speed and electric motors | | | | Today frequency converters are an increasingly important component for optimizing motor operation, and the system attached to the motor. Learn more about speed control and the fundamentals of different types of asynchronous and synchronous motors by reading chapter 1 of our handbook “Facts Worth Knowing About Frequency Converters”. | | | | | | | | > Read more | |  | | | | Meet us at SPS exhibition and see our Product Overview brochure | | | Danfoss Drives offers a wide range of products for a wide range of applications. Come and see our extensive product and service offering at the SPS IPC Drives exhibition in Nuremberg, Germany, on 24 - 26 November. You’ll find us at our stand No 318 in Hall 3 at Europe’s leading exhibition for electric automation. Read more at www.mesago.de/en/SPS/For_visitors/Welcome/index.htm
To help you in the selection of the right drive, please take a look at the Danfoss Drives product overview brochure, providing a summary of all the features and benefits of both VLT® and VACON® products.
| | | | | | | | > See the Danfoss Drives Product Overview brochure |  | | | | EcoSmart videos – now available also in German, Dutch and Danish | | | | Efficiency calculation does not need to be difficult. With Danfoss ecoSmart it is easy to determine part load losses for either your AC drive, or motor and drive combination – also when the components come from different suppliers. Use our online Danfoss ecoSmart tool to do the calculation for you. In addition to the English version, our Danfoss ecoSmart video is now available also in German (https://www.youtube.com/watch?v=tUzuFFaRUlc), Dutch (https://www.youtube.com/watch?v=koCQbEQshfg) and Danish (https://www.youtube.com/watch?v=vZ0YSo_8D1o). | | | | | | | | > Read more on the Danfoss ecoSmart |  | | | | Why the merger of Vacon and Danfoss is great for customers | | | | When two experts in AC drives form the second-largest, focused, motor-independent company in the world, it clearly means a wealth of new and exciting business opportunities. But what exactly makes this merger even more exciting than most other mergers? Please read the latest blog post by Joni Lampinen, Director, Global Marketing, Danfoss Drives to find out. | | | | | | | | > Read the blog post |  | | | | Danfoss film 'How we are Engineering Tomorrow' wins Cannes prize | | | | Judges at the annual commercial film festival, Cannes Corporate Media & TV Awards, have chosen the best of last year's global films, media and documentaries. Danfoss has received a “Silver Dolphin” for Danish director Christoffer Boe's film. Danfoss is a winner in a competition involving a total of 772 films. Watch the film at http://www.danfoss.com/about/ | | | | | | | | > Read more | | | | |  | | | | | | | | Danfoss S.A. | | | | C/. Caléndula, 93, Edificio I - Miniparc III | | | | 28109 Alcobendas | | | | Madrid | | | | Espana | | | | +34 902 246 100 | | | | | | Terms of Use | Privacy Policy | | | | |
